BT
Byron T
1 reviews | Active since Oct 2009
21 Aug 2015, 20:45
Bad taste left in mouth
I placed and order online for food at 9min past 7pm I got confirmation that it was accepted. At 2min to 8pm I got a call from the delivery gentleman at the gate. Went to him to get my order and was given the correct slip of what I ordered but what was given to me was incorrect. He then said he would go back and retrieve my order. It is now 10min to 9pm and I have still not received my food which I already paid for online. I assume it may never arrive as the people at the store seem unable to help me as to what is happening. This is unacceptable.
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Debonairs Pizza's replyOfficial
24 Aug 2015, 07:48Hello BST,
Thank you very much for taking the time to report your experience with our Springs Gate Drive threw branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Springs Gate Drive threw branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply24 Aug 2015, 07:48
Official
Hello BST,
Thank you very much for taking the time to report your experience with our Springs Gate Drive threw branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Springs Gate Drive threw branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)