1 reviews | Active since May 2017
Bad staff attitude
So I call Debonairs I’m Sun Central (Sun City), spoke to a lady called Shama/Charma she tells me they no longer serve “The Chicken Filla” so with me understanding I place my second order and I specify that o would like it to be delivered to where I’m at which was “The kingdom Resort “ that’s why I checked in. At 20h30 I receive a call from the delivery guy (Andrew) who is asking me about my location, honestly I thought that , that call was Debonairs calling me to tell me that they are at the gate. Guess what Andrew says that they DONT DELIVER AT THE KINGDOM RESORT. So calmly I ask Andrew ( the delivery guy) what must happen he say no he was told that I would meet him at some garage I don’t even know about. So he then insists that I hold on for a second and that he would speak to the manager so I hang up and wait for the mangers call , after a whole good 30 mins of my time 21:30 there’s no call. So I call them back because I am literally waiting for my supper. I call them back , then the manager answered as if he was expecting my call!!!! I spoke to Nelson explained my situation and Nelson being the manager was absolutely rude and start shouted on the phone telling that there’s nothing he can do for me. I asked Nelson should I drive there andvfetch the pizza and Nelson out of of his mouth as the manager told me to “ GO TO ANOTHER FOOD SHOP AND BUY FOOD” I was shocked. I asked him to repeat what he just said and again told me to “TO GO TO ANOTHER FOOD SHOP AND BUY MY FOOD” . The lady who answered the phone didn’t tell me that they don’t deliver at my resort from the first time I called , then I’m being told by the delivery guy that they don’t deliver at my designated accommodation. But the worst of them all “NELSON” the manager. If this is how Debonairs treats their customers in Sun City , no thank you , I promise you I want nothing to do with your store and rude staff. That have no way of making me feel good as a customer after they have done me wrong. ??I’m disgusting and disappointed.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
