Bad services...all debonairs

I placed an order online at 14:27, it is 15:50 now and I am still waiting, I called the restaurant directly but no success because I tried over 5 times, I got through to the call centre and finally the driver then calls to tell me his bike went for a damn service and that he is only picking up my order now but he damn updated on the app that he is already on his way, this is bad services and I am flippen furious.