Bad Services
My daughter has been crying for a Debonairs pizza the whole day. I went to Debonairs at Palm Springs Mall on the 4th of November 2017. I was told that there were no "boxes" and I cannot be served the Pizza. I politely asked the lady that I would take the Pizza without the box and I was willing to take it using my own plate. The Lady refused and she told me that actually they out of stock. I asked for the Manager and I was told that the Manager was not in the shop. I then called the Helpline as I was not be assisted and the kid was insisting that she wants the Pizza. After 5 minutes I was called back to the shop and apparently the Manager was there. I am very dissapointed that Debonairs serves us with Pizza however we are denied the opportunity to get our favourite Pizza because some woman does not care about customers. I ended up buying a large Pizza just to give my kid the Pizza she was crying for the whole day.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
