1 reviews | Active since Nov 2017
Bad service with poor communication from management
05/11/2017 I ordered a pizza online around about 3pm, all to find that there's no delivery service at the outlet. Question is why is the restaurant listed on the online order list of outlets when they don't even deliver? I've been told that this has happened a numerous times and people always end up cancelling their orders. Why is this restaurant so ***********? Staff worker by the name of Een (hope the spelling is correct), he couldn't even answer the questions I had. Was not helpful at all. Im still awaiting for my money to be deposited back into my account.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***