1 reviews | Active since Dec 2015
Bad service repeatedly
<p>Hello</p> <p>Last month electricity went off at our neighborhood and we decided to get pizza. It came after 1:30 minutes. As if that was not enough, the Avocados were rotten and the bun for the sub was just falling apart. I reported the matter and also sent them pictures on their site and they keep smsing me that my case has been assigned. Even to this day 4 weeks down the line nothing has happened. Yesterday we craved pizza again and decided to give them a chance. It came in time but there were no Avocados at all even though we paid for them. When i called the manager she said she will send someone to give us our refund. Nobody came so i realised that she just said that so i can hang up. I am really angry because their pizza is not cheap they can't be giving us such ****py service. I want my refund for the two orders and have nothing to do with debonairs ever. They need to understand that they are not the best and they have competition.</p>
Thank you very much for taking the time to report your experience with our Glenfair branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Glenfair branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
