Bad service received from Debonairs Three rivers

Bad experience received at Debonairs Three Rivers 26 June 2025. Placed an order on the app at 18:01 the tracking stated the food will be delivered at 18:33. Phoned after 18:30 they said 10 minutes the driver left and is on the way. I called 18:56 again, driver is still on his way. So i told them thats what they said 30 minutes ago, sorry mam he will be there.I told them after 10 min if he not here then im going to call to cancel. 19:15 called again, no one showed up. The app still showed in progress, yet the manager said the driver left. And the tracking does not always work. I was left unhappy, no food and had to make alternative arrangements. Dont lie to clients if the food never left the store yet, or if you dont want to make the order rather say so but dont let clients wait and then you are being told, 10 minutes, 10 minutes the whole time