Bad Service Order 91 Columbine SQUARE!!!

It is with regret I right this with regards to the service I received from the Columbine square debonairs. I spent and wasted 5 mins on the phone and ended up running out of airtime. My mother came through to the store and ordered a2 pizza's that came with a cold drink. She was with her grand kids and when her order number was called she took the pizza and was distracted by the children and your employer just took her slip and didn't give her the cold drink. As a customer I advised Masechaba that it was the employees responsibility to ensure that the customer receives all the items on the order slip. Masechaba responds by telling me it's also the customer's responsibility and that I should not blame the employee. This is unacceptable! She didn't even apologize for the inconvenience. She didn't sound as if she wanted to assist. I don't understand how debonairs hire such people. If it were a white person I can guarantee that she would have gone out of her way. I speak from experience. The person who was handing out the orders needs to take responsibility. It's really pathetic your employees behave in this manner. No willingness to help!!! I hope this is seen by the public and know what to expect should the same happen to them