Bad service offered by Kabelo at Debonairs Carlton Centre

I went to Debonairs at Carlton Centre with my friend to get food. when we got there, we found a gentleman and his family by the till. They were also buying food but they took long to have their order finalized.

As soon as they were done with their order we were by Kabelo, the cashier that they will not be taking our order, after a long wait... He also mentioned that the store was closed

The queue was already long since more people wanted the food.

The first question I asked was that why did he leave us to wait for so long only to tell us that the store is closed?

Secondly, why was the door not closed with a closed sign on?

He did not have answers to these questions all he said is that he was busy talking to the other customer and he was very rude. Even the customer he was assisting apologised on his behalf and Kabelo never bothered to apologise to us. his other female colleague was even busy condoning his behaviour.

Seeing that we were unfairly treated, we asked for the manager. He said he is going to call him and quickly came back and said his manager said he is too BUSY.

A manager being too BUSY to attend to customers' needs? I have never seen such in my life...

I mentioned to him that I will rate his service by Hellopeter and he said I must go and do exactly that and I must not forget that his name Kabelo starts with a capital letter "K".

We left the shop and went to Fisheraways and the cashier from Fisheraways asked him to apologise to us and he told her that he will never apologise to us.