1 reviews | Active since Mar 2010
Bad Service & Late delivery
I ordered pizza from Debonairs tonight at around 6:45 pm, I was promised my pizza within an hour. After an hour and a half had past I phoned and they promised the pizza had left the shop. Half an hour later I phoned again, they promised to phone the driver & then phone me back. 10 minutes later still no Vaal I phoned again as the driver arrived with my cold pizza. The manager then offered me a measly 20% discount. The driver then complained saying it would get deducted from his wages. I ended up paying full prices for my cold pizza that was over 2 hours late. I am disgusted with the service & the managers offer of 20% discount after all the hassle. I will never order from Debonairs again & I will be sure to mention it to everyone I know.<br> <br> Disgusted Customer
Thank you very much for taking the time to report your experience with our Banbury Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Banbury Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)