PF
Phillip F

1 reviews | Active since Feb 2015

02 Feb 2015, 10:06

Bad service,lack oflistening,false advertising

We struggled to order the awesome foursome pizza. after a while the cashier said it was no longer available.<br> We ordered tikka chicken double stack and 2l coke.<br> The slip was printed and the awesome foursome was still advertised on the slip.<br> <br> If it is advertised now then it should be available I told the cashier otherwise it is false advertising.<br> <br> Monica the manager also denied us this pizza until I asked to phone head office.<br> <br> a minute later we could get the awesome foursome.<br> <br> mow time has been wasted.<br> <br> then we waited for an hour for our food.<br> very unhappy client

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Feb 2015, 14:01
Official
Hello P.Fourie,

Thank you very much for taking the time to report your experience with our Brackenfell branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)