Bad service, Incorrect Order, Dry Pizza

<p>"Good day<br /> <br /> May I ask? do you live up to your promises, because we order Pizza around 11:20 am on the 29th June 2016, supposedly the order was proceeded around 12:02 pm and they arrived here around 13: 41 pm.<br /> <br /> Kindly advice is this how you conduct your business".</p> <p> </p> <p>This was an e-mail that we sent to Debonairs in Glen Village Pretoria until today the matter is not resolved, instead they keep on telling us to repeat the story to different people everytime we call them, at one stage I had the manager shouting at me over the phone. After escalating the matter to their customer service, we have not received any constructive feedback from them. We are always the ones that must call them and follow-up on our complaint.</p> <p>After the manager shouted me and after I called debonairs customer care, they asked me to send them an e-mail, below is the e-mail of the events that occured that day:</p> <p>Abram</p> <p> </p> <p>12:55 pm he called us we kept on going back and forth about the number that cannot be seen on the system, it felt like he was accusing me of not placing the order, I got angry and I told him that I do not understand why the fuss is around the contact number and not on the fact that our pizza was delivered almost 2 hours later, he told us that he will give us a free pizza as compensation for what happened and would have it delivered. An hour later I called debonairs and Abram gave the phone to one of the cashiers who did not have a clue of what I was talking about, I told her to give the phone to Abram and he came on the phone and shouted me that I made false accusations about placing an order at Glen Fair but my order was made at Glen Village, this annoyed me because already I’m dealing with the incompetency of your staff and they still make me go around in circles by allocating the matter to the wrong restaurant (wasting my time in the process as I have a lot of work to do and I still had to spend a good 20-30 minutes on the phone explaining the same thing to different people).</p> <p> </p> <p>3.Glen Fair=Frida 08/07/2016 15:45 pm called and she apologized for the delay of the pizza delivery on the 29th of June, by this time I was livid because I felt disrespected as a customer and your staff have proved to me how unprofessional they can be. I told her that I do not accept her apology, she must find another way to make sure that I am happy because I’m thinking of escalating the matter to “Hello Peter” as I fail to understand how it can take a week and 2 days to resolve a query of an unsatisfied customer. Especially with all the events that took place leading to Frida’s call.</p> <p> </p> <p>My colleagues and I are very upset about this. I told Frida that the pizza that we had was very hard, there were no sauces and it felt like we were having biltong, the cheese even turned brownish that’s how bad it was. We have pictures to support what we are saying.</p> <p> </p> <p>Kindly get back to me as soon as you can.</p> <p> </p> <p>After sending this e-mail,they told us that they are going to investigate this matter and get back to us, we have not received any response from them until today.</p> <p> Today we called Xoliswa whom we have been corresponding with, she was not at her desk. The guy that was assisting us told us to explain the story again to him and he **** and said we gave them incorrect contact details and information.</p> <p> </p> <p>What must happen now?</p> <p> </p> <p> </p>