1 reviews | Active since Aug 2019
Bad service I received from Hatfield debonair pizza
Good day I placed an order with Debonair pizza on the 13 of July 2019 around 20:47 however my delivery only came around 22:16 I immediately send them an email of the late delivery again the package box that I use for the pizza was wet I immediately took pictures send an email with the pictures attached and forward to them due to the service I received from them I had to go around them calling making follow up the manager from Hatfield his name Jacob kekena he told me the reason why box was wet coz the pizza was I told I took so that you they see it’s not the steam however the so wet unfortunately they can’t help so this is the service of a buying customer that I received from debonair never in my I will buy debonair pizza coz clearly because I was not good enough to get assistance from them so disappointed in the time we leaving in mara I still **** service from debonair
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***