SG
Sikelela G

1 reviews | Active since Dec 2015

16 Dec 2015, 10:40

Bad service from the manager

So i order on line, Debonairs Sunningdale called back to say my order will be delivered in 2 hours as they busy, so i opted to collect my order and they said it will be ready in 20 Min time. i went to collect my order and paid for it. While waiting for my order the cashier advise me that the out of wings, i asked them why they only telling me that after i paid for it and they didnt even mentioned that when they called me, then she called the manager. The manager comes out and doesn't even apologize, she just told me that they dont have wings and when i wanted to explain the situation, she just left me there. after an hour and 30min waiting, they called the security company to remove me from the premises. Security company arrives and listened to my story and told the manager that i have paid for it we should look for solution, i was more surprised that someone from the outside is doing the managers job. <br> i'm so disappointed and disgusted with the service and the bad attitude from the manager, especially when Debonairs is advertising on-line services on E-TV and running competitions and i get this kind of service. <br> i have recorded the incident as proof how Debonairs treat their cu

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply17 Dec 2015, 09:05
Official
Hello sikelelago@gmail,

Thank you very much for taking the time to report your experience with our Sunningdale branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)