Bad Service from Palm Springs Mall- Debonairs.

The experience I always receive from Palm Springs Mall Debonairs is always horrible I don't know why I even still bother! I ordered Pizza at 6.30Pm today and at 7:48Pm the driver called from the store asking for directions and said his coming and I should stand outside for him. I waited and waited and he called me only at 8:58 saying his on his way and still did not make it! I'm still waiting for the Pizza now. My family had to make an alternative at 10pm. This is not the first time or second time I ordered and received such horrible pathetic service. Nonsense absolutely poor service!!! I need an explanation as to what happened! You can't treat people like this.