ND
Nomalungelo D

1 reviews | Active since Jun 2015

08 Jun 2015, 19:16

Bad service from more than one outlet,.

I tried to order a pizza online and the services were not available so I reached out and called Debonairs Rivonia. I called about 10 times and no answer. I then called Debonairs Sunninghill like 10 times and they too did not answer the phone. I then called the Debonairs in Sandton on Maude street and they too did not answer. how is one suppose to order pizza if the phone is just left ringing with no answer. I am very frustrated, So I order a pizza from Bryanston Debonairs and they say they can not deliever because it's not their radius and that they are not able to help me because that Denonairs is owned by a different person to any other Debonairs. so is Debonairs telling me that you guys have no consistency and that if I get good service I'm lucky because the owner cares. I am infuriated by this Franchise as this is not the first time.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply09 Jun 2015, 12:12
Official
Hello Noma_Dlams,

Thank you very much for taking the time to report your experience with our Rivonia, sunninghill, Sa branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)