LS
Lonathemba S
1 reviews | Active since Feb 2016
25 Feb 2016, 21:05
Bad service from Debonnairs Gezina Pretoria
I placed an order for pizza online at 19:20. I called at 20:00 to follow up on my order, and spoke to Rebecca who told me that my order was on the way. I waited till 20:30 and called again and spoke to Koketso who told me my order had not even left the shop. The time is 20:59 and my order has STILL not arrived!!! This is terrible and unacceptable service!!!
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Debonairs Pizza's replyOfficial
26 Feb 2016, 15:40Hello Lorna Sikhakhane,
Thank you very much for taking the time to report your experience with our Gezina branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Gezina branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply26 Feb 2016, 15:40
Official
Hello Lorna Sikhakhane,
Thank you very much for taking the time to report your experience with our Gezina branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Gezina branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)