Bad service from Debonairs
Ordered a pizza for delivery. Used my card, machine said approved, but didn't print receipt. Driver insisted that I use my card for the second time or he will take the food back. I told him that will mean I will pay twice. He was adamant. In the meantime pizza is getting cold. I told him I'll phone the store and then he tries to print again and it printed. I found the driver rude, didn't believe me and showed attitude wanting to take the food back. No apology was offered when he realised that he was wrong.
Hi Bronwyn
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Hi Bronwyn
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***