Bad service ever

Firstly driver called saying he's coming to deliver I waited for him only to find out that he left my order and he advised me to wait outside and it's cold and I'm under medical condition, I waited 15min then the restaurant called me to say driver said I must go back to my place he will call when out outside and I asked how is he gonna call cos he doesn't have a phone that's why he advised me to wait outside lekau and Rachel store manager said they will borrow him a phone. I called again after 1h45min they were rude to me and didn't want to give me a chance to talk about how I feel about the whole situation. The driver came at 23h05 and still came with my order short.... What do I do about this situation cos here I was ****** and insulted?