Bad service debonairs

On the 4th of September i ordered pizza at the store in Hlahatsi via online. they didn't accept my order and as a result my money was debited online on my card but i didn't get my pizza and they told me they will refund me in 5 days. i used my last cash to order and my kids were really hungry and had i received my refund that Friday i would have went to another restaurant to get food. I was given attitude by the manager and the owner of the store. i laid a complained but still not being assist they keep saying they will call me back. i call the store today to do follow up on ,y refund and i'm being told i don't listen. Those people that work at the store are so *********** and bad service received will never advise anyone to buy from that store.