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Alan A
1 reviews | Active since Aug 2019
02 Oct 2019, 13:29
Bad service Debonairs Cape Gate
I've been at Debonairs Cape Gate before and I know the level of Service they give and that which I am suppose to receive.
But today was so sloppy and unfriendly. The cashier Is leaning on the till half laying on the table. She takes my order for pizza and rings it up without giving me an opportunity to order my drink and without asking me if I'm taking anything to drink.
So I ask her you not going to offer or give me and opportunity to order a drink.
She tells me with the badest attitude ever. You can Mos say for yourself if you want something to drink. I almost cancelled my food order but was to hungry. I never bought the cooldrink because the bill was ringed up and had to pay and swipe for a second time
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Debonairs Pizza's replyOfficial
02 Oct 2019, 15:10Hi Alan
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply02 Oct 2019, 15:10
Official
Hi Alan
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***