BAD SERVICE DEBONAIRS

On 2 occasions in March, one week apart, we ordered pizza from Debonairs Key Largo. The first order was three hours late and the food was cold. Their tagline is that if the pizza is cold, you do not have to pay. I told this to the driver, but he insisted I pay. I complained to the Manager and he apologised. That was it. The next week we tried again and again the pizzas were cold. I complained to Debonairs headoffice and got a ref no. The manager at the branch called me and again just apologised. I have spent over R 600.00 in two weeks on cold pizza and have not had any feedback except for headoffice telling me that they have closed the case. POOR DEBONAIRS VERY POOR.