1 reviews | Active since Jul 2015
Bad service
I ordered pizza once again in Jabulani mall Debonairs and I received a call later and was told by the driver that they can not deliver because their speed point isn’t working and I asked to talk to the manager and he hang up on me , he called again and told me to send him an ewallet when he comes deliver and told the driver that am using a different bank and not Fnb . And the guy told me he won’t deliver coz he isn’t sure when it will be delivered and this is the second time this happens because the first time I waited 5 hours for pizza that was never delivered . Now just received a call at 8 to ask if I received my order and when I told the guy what happened he never seemed interested he just wanted to deliver at 8 and I ordered at 6 . Still now no manager called . Jabulani Mall Debonairs is the WORST . Bad service and all
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
