1 reviews | Active since Mar 2020
Bad service, con artists and bad attitude
So today marks 1 full week since I complained to Debonairs on Facebook however no response was given to me whatsoever. I ordered a Pizza and used a voucher code on the 07/11/2017 @ 3:00 PM on the dot with an instruction of change for R100.00 however it was delivered an hour later after I have made endless calls and my change was short of R4.10.
I never volunteered to tip the driver because my pizza was late anyway and the taste was horrible, the sauce tasted stale and it was cold. Oh and this was at Rand-burg city, I received a case number 332167 with no feedback afterwards.
This is terrible service Debonairs!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***