ZA
Zerina A
1 reviews | Active since Jun 2014
27 Nov 2015, 15:24
Bad service by Debonairs Strand Street, Cape Town
I called and placed my order with them, I ordered a large pizza and side order of donuts with cholocate sauce. We are literally around the corner from them in Long Street yet it still took almost an hour for them to deliver. <br> <br> Once the food did arrive the driver did not have a card machine which I requested when placing my order and also the sticker was red meaning the pizza was cold. <br> <br> Also we did not receive any chocolate sauce with the donuts as advertised on their website.<br> <br> I am truly disappointed in the service received and will not be ordering from them again.
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Debonairs Pizza's replyOfficial
30 Nov 2015, 09:39Hello Zerina25,
Thank you very much for taking the time to report your experience with our Strand Street, Cape Town. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Strand Street, Cape Town. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply30 Nov 2015, 09:39
Official
Hello Zerina25,
Thank you very much for taking the time to report your experience with our Strand Street, Cape Town. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Strand Street, Cape Town. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)