Bad service by Debonairs Kaalfontein

I made an order at 18:27,now it's 20:19 and it's still not delivered,my son asked for pizza today an he hasn't eaten anything yet since then, he's even sleeping now,what kind of service is your kaalfontein store offering,this is happening for the 2nd time today, u get your order after 3 hours, pathetic an disgusting service