KS
Kyle S

1 reviews | Active since Jul 2015

25 Aug 2015, 13:49

Bad service by branch.

Hi there,<br> I ordered 2 pizzas from Debonairs Parkmore and waited an hour for them to arrive after being told they will be there in 30 minutes.<br> Then the driver opens the bag and see's that he only brought half of the order.<br> He forgot the other half of the order at the store.<br> so then I wait another hour for that to arrive.<br> he then drops off that order and its the wrong pizza as I ordered extra Mexican sauce on my pizza as well.<br> and he forgot the pop its at the store as well.<br> How can a franchise let something like this happen not once but twice?<br> To the same customer.<br> in the end I had to wait 2 hours to eat my pizza which was supposed to be there in 30 minutes as its literally just down the road from where I work.<br> This is unacceptable and gives Debonairs South Africa and Famous Brands a bad image due to the incompetency of staff at a store.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply26 Aug 2015, 07:49
Official
Hello Kyle.Swan,

Thank you very much for taking the time to report your experience with our Parkmore branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)