MB
Mpho B
1 reviews | Active since Dec 2017
26 Nov 2019, 11:10
Bad service at Debonairs Pizza
I went to Debonairs East Rand Mall yesterday (Monday 25 November 2019) night with my family and the service was not good. There was a queue to order and only one till functioning. It took longer than usual to place the order and we waited for almost an hour to get our pizza. They didn't even have the sausage for the Crammed Triple Decker so we settled for the normal one. When we asked for glasses they first said they don't have any but after some persuasion they borrowed us 2 glasses. One of the glasses came dirty. The pizza was burnt and try, it was not nice at all. It did not taste like the Debonairs pizza I love and enjoy. I was really disappointed shame, I'm never going back to that store!
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Debonairs Pizza's replyOfficial
16 Dec 2019, 09:13Hi Mpho
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply16 Dec 2019, 09:13
Official
Hi Mpho
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***