JM
John M
1 reviews | Active since Aug 2018
16 Feb 2019, 13:53
Bad service at Debonairs palm Springs
I made an order at 11:52, at 12:08 the driver called for directions.@ 12: 40 I called to inquire about my pizza. All they said was the driver was on the way, I then requested to talk to the manager. They said he is busy, he will call me .he called told me the driver is stuck but they sending another driver.on the arrival of the driver it was 13:30 the pizza was cold and it was smashed. The drive had an attitude wit me .called the store n all they said was sorry.
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Debonairs Pizza's replyOfficial
27 Feb 2019, 15:00Hi John
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply27 Feb 2019, 15:00
Official
Hi John
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***