SZ
Simiso Z
1 reviews | Active since Mar 2019
01 Mar 2019, 09:36
BAD SERVICE AND PIZZA AT SELCOURT DEBONAIRS PIZZA (Springs/Nigel)
Placed an order online at 19H40 28 February, its 20H40 now and I'm still waiting. And they close at 21H00 wonder if it will be even delivered.
I called at 20h20 and I was told the order Is still being prepared. 20h45 the phone wasn't going through. 21H00 the shop is Closed.
Even the one star rating is too much for them. The deserve 5 thumbs down ?????
The pizza came at 21H30 (Shop closes at 21H00). When I opened it, it was burnt as hell. I have visual proof (Video and Pictures )
#SelcourtDebonairs
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Debonairs Pizza's replyOfficial
04 Mar 2019, 13:34Hi Simiso
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply04 Mar 2019, 13:34
Official
Hi Simiso
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***