BAD SERVICE AND KIDS ARE STILL WAITING AND HUNGRY

I Called to place an order about an hour ago and my order is still not here, i call your call centre you say you will find out and come back to me yoy dont come back to me and AGAIN i call you guys you say you dont have an order for me Debonairs Crossing im disapointed really... there is no apologies insted you ask me after waiting for an 1hour and a halp if i would like to place another order ? *** Really?