MJvv
Marizel Jansen van vuuren
1 reviews | Active since Dec 2018
20 Apr 2019, 16:26
Bad service and even worse pizza!
Debonairs South Gate will never get another order from me! Firstly they charge you for delivery (tha'ts not stated on your order nor on your slip) when the manager phones you then you only find out that free delivery only counts for 5km radius from the store. Okay fine, when it comes to your pizza you have to play I spy where is the toppings and the base is snotty. I didn't even waste my time to complain about it as the manager wasn't even helpful explaining about the delivery charge. Debonairs really should train their staff not only for customer support but about delivering the service they advertise. From now on, Romans pizza is my way to go!
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Replies (1)0
Replies (1)Debonairs Pizza's replyOfficial
14 May 2019, 14:42Hi Marizel
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply14 May 2019, 14:42
Official
Hi Marizel
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
