1 reviews | Active since May 2016
Bad service and bad attitude from delivery guy
On Sunday 24 Dec 2017 we orderd a pizza for delivery, with a 2L stoney
When the driver came 1) he did not have the order slip ( according to him its 46 ) 2) he came with a 2L coke instead of stoney
When enquiring why he said " on the slip was coke and stoney but i only took the coke " The driver is Robert. He the told me who is going to pay him if he takes the coke and comes back again? Really, pay for a free service???? Then he gave me the managers cell nr , Sam, and then when i told Sam about this, he said he will deal with the driver when he gets back. I then told Sam tbat because if what happend, and its not the 1st time with the same driver some more, i felt that i dont need to pay for the pizza, where Sam said " you can pay when he brings the Stoney " I told Sam no i feel the pizza should be free cause fue to inconvenience caused, Sam refused. By this time i was so fed up and my appetite for lunch was gone, i gave the driver Tobert the pizza and Coke to take back.
Very very bad service and then the manager cant even do something to make up it for it
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
