IM
Ishmael M

1 reviews | Active since May 2018

30 May 2018, 10:12

Bad service and bad attitude from delivery driver

Debonairs Washington Post in Vereeniging takes more than an hour to deliver pizza, and the delivery driver has an attitude. Yesterday I order a pizza at 18:06 it was delivered at 19:15, when I ask the driver why they take so long to deliver he gives me an attitude. He tells me that I am a bothering customer who always takes long to come out, because a few months ago he delivered and I did not answer. I had fell asleep waiting for the pizza because it takes forever to arrive. So the delivery guy tells me that he will always take longer to to deliver my pizza because of this, he says he even told the store this. This Is is not a good service and I am not happy about it at all, I am a paying customer and I expect my deliveries on time when I order.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply30 May 2018, 12:18
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***