1 reviews | Active since Apr 2015
Bad service and bad attitude
I went to Debonair's N1 city mall - shop U26 two weeks ago to order a double stack chicken pizza, i told the lady please do not put on the BBQ sauce, she said it only comes with cream cheese. So last night i went to order the same pizza, just for them to give me the pizza with the BBQ sauce i told the manager Anthia Swanepoel that her staff member told me two weeks ago that it doesn't come with the BBQ sauce and only with cream cheese, otherwise i would have told them not to put it on. She told me that's nonsense her staff would never say that and that it comes standard with the pizza, i then told her i do not eat the pizza with BBQ sauce and if i knew it came with BBQ sauce i would have never bought it. She said its to bad and that she will not be replacing the pizza. I had to give my pizza away and i had to starve. Thank you debonaires for nothing i will never go there again.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
