IK
Ingy K

1 reviews | Active since Jul 2018

22 Jul 2018, 19:39

Bad service and attitude from so called supervisior

Evening I am tired of cosmo mall branch the attitude I got now it's not acceptable and it's not the first time and this time I a can't leave it like that because the lady by the name of Abigal who claimed to be the supervisior in cosmo argued with me about the time I placed an order....I called around 8 to check the order which I placed 1659 online and it was accepted by the store for 1815 delivery I called at 8pm b cos no one was contacting me on whts happening rather when I called to check my order the answer to me was "whats with your order" had my guests waiting only to find I am not getting any pizza and I was told that I ordered at 1815 pliz see the proof ....I am really tired of the bad service I receive from debonairs

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply23 Jul 2018, 09:22
Official

Hi Ingrid

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***