bad service and attitude

I phoned debonairs at 5 : 35p.m yesterday to order meaty triple decker. It took an hour10mins to be delivered, already I was unhappy. Upon eating the pizza it turns out it did not have cream cheese as it should hence it's not the first time I order same pizza I know how it should be. I phoned the shop again they called a manager. Who refused to give me his full name said it was not important for me to know who he is, that was rude of him, when I explained the incident, he said he checked the pizza before it left the restaurant and said he will send the driver to collect the pizza so he checks it again, meanwhile I should wait, my argument was I can't wait another hr while he collects and checks course that defeats the point of ordering fast food as that would be an inconvenient, he did not care but insisted I wait what ever time it takes. Him saying that felt as if he implise i'm lying about issue. I than said if he doesn't send driver with another pizza that has cream cheese and take the one I had course I had only one slice from it, rather he refunds my money. He refused and dragged on arguing the point with no help or progress from him I hung up. He did not callback....