SS
Shiveer S
1 reviews | Active since Sept 2013
27 Oct 2015, 12:37
Bad Service and Attitude
I waited for over an hour for my pizza, when I did try calling through to the store I got disconnected 2 times.<br> <br> Finally when I got through the lady I spoke to said the order is on its way. When I informed her that I have been waiting for over an hour she simply cut the call.<br> <br> This is bad service on every part from Debonairs, from delivery being delayed to rude and unapologetic staff this order was a complete failure.<br> <br> This is the last time I will order from Debonairs Pinecrest.
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Debonairs Pizza's replyOfficial
28 Oct 2015, 09:11Hello Shiverszn,
Thank you very much for taking the time to report your experience with our Pinetown (Pinecrest Centre) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Pinetown (Pinecrest Centre) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply28 Oct 2015, 09:11
Official
Hello Shiverszn,
Thank you very much for taking the time to report your experience with our Pinetown (Pinecrest Centre) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Pinetown (Pinecrest Centre) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)