Bad service

I ordered a pizza online at Debonairs river walk Potchefstroom. At 19:30 I arrived at the store at 20:00 I only received my order at 20:58 And it was not even busy when I arrived they said it will be ready in 5 min and it was not the first time it happens they don’t even care to explain why the delay. I only received my order after numerously asking about