BAD SERVICE

I placed an order at Debonnairs Dawn Park at 12:45 today via the deobonnairs app. At 13:38 I then called them as I hadn't received my order to make a follow up and the guy whom I spoke with (he didn't identify himself) told me that the driver is about to leave the shop at that time because according to him "they didn't have any drivers available" (but the app said drivers are available). Still the order did not arrive, I called again at 14:39 to enquire about the order and the guy I spoke with whom again refused to identify himself but he was speaking Sesotho verbalized that the driver went to a Thelle hospital to make the delivery and when he did not find me there, he returned to the store with the order (mind you on the app, I had put my full address and it was not Thelle hospital and the driver didn't even call when he allegedly got to Thelle) and when I asked why the driver did not call the guy said it's because the driver doesn't have a cellphone. I then confirmed my address and waited for my order, in that process I also called their customer care service line which I didn't get much help from it either as the lady I spoke with kept saying she will call them and call me back but she never did call me back. At 15:24, I received a call from a lady telling me that she's with a debonnaires driver at Thelle hospital family medicine and I told the lady that I am not at Thelle, I'm at J Dumane clinic and she said she will direct the driver. The driver arrived at 15:45, and when I asked him the reasons for taking the food back to the store without contacting me first. The driver verbalized that he was only given the order @ 14:39 and the story of him returning to store with my order was a lie.And you could tell that the driver was sincere as even when he got lost at Thelle, he was able to ask for assistance in order to be able to contact me. I am honestly not happy with the service and attitude I received today at Debonnairs.