HR
Helene-Mari Rossouw
1 reviews | Active since Apr 2015
03 Apr 2015, 22:37
bad service
We were truely upset not only with the service of Debonaires table view, but also the way they handled the mistake they made. We ordered 3 pizzas, waited for 1h30 +min for it to arrive. When it arrived, they sent a sub instead of a pizza. Admitted they made a mistake, when we reported it. They also asked for the sub to be send back.... and for us to pay the difference between the pizza and the sub. Needless to say, they wont be seeing us again. Bad service.
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Debonairs Pizza's replyOfficial
07 Apr 2015, 11:16Hello hmrossouw,
Thank you very much for taking the time to report your experience with our table view branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our table view branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply07 Apr 2015, 11:16
Official
Hello hmrossouw,
Thank you very much for taking the time to report your experience with our table view branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our table view branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)