Bad service

On Friday 24/07/2020 at around 18:50, I placed an order online for "On the triple pizza", to be delivered specifically ASAP. My son was excited at the news that i had ordered pizza for him. To my disappointment, at around 21:00, the pizza was still not delivered, therefore I decided to call their call center to lodge a query, The lady I spoke to **** to me and told me that my pizza was on it's way as we spoke . I waited until 22:00 and still the pizza was still not delivered. My son eventually fell asleep, hungry and disappointed that his pizza was undelivered!!!. I then attempted to call their call center again but this time around the store was closed.The following day, the manager ,John, called me to apologize for the "inconvenience" caused. I was told they will only refund me back my money in 5 days and they never offered any compensation for their bad service.I am highly disappointed at the lack of service , lack of professionalism and lack of honesty by the staff of debonnaires springs gate !!! . Their service was so bad !