1 reviews | Active since Aug 2019
Bad service
I ordered a pizza from debonairs Kaalfontein,it took them 2 hours to come to my house,when the driver got here he said he doesn't deliver at the door,he waited on the road and said he will not come and deliver..what does debonairs mean when they say they deliver at our door steps?someone then called me from the store and asked how many orders I placed,really? I answered him and while I was explaining what happened,he put the phone down..this is bad service at it's best,and this is not the first time..they just don't have time for customers,they sold us a pizza with hair on it and we didn't say anything,they then delivered my other order after 3 hours and I still didn't say anything..so I've had enough..if they don't wanna work they shouldn't,rather than treating us like that when we use our money to pay
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***