MM
MANTI M
1 reviews | Active since Oct 2018
15 Sept 2019, 12:24
Bad Service
I have been buying their pizza online and it is always delivered late and cold. I have reported the matter to the store and I was told that the manager will call me back even now I am still waiting for a call back. They service is bad and unprofessional.
Helpful (0)
Replies (2)0
Replies (2)
Debonairs Pizza's replyOfficial
16 Sept 2019, 13:45Hi Manti
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and would like to escalate this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. Please tell us the branch you ordered from.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and would like to escalate this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. Please tell us the branch you ordered from.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply16 Sept 2019, 13:45
Official
Hi Manti
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and would like to escalate this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. Please tell us the branch you ordered from.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and would like to escalate this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. Please tell us the branch you ordered from.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
MM
MANTI M's updateReviewer Update
16 Sept 2019, 17:15I ordered at Debonairs Pizza Kaalfontein Yorona Shopping Centre, Corner Angelfish Street and Archerfish Street. Here are my order numbers:
1. #***0 ordered on the 20 July 2019
2. #***8 ordered on the 01 August 2019
3. #***5 ordered 20 August 2019
1. #***0 ordered on the 20 July 2019
2. #***8 ordered on the 01 August 2019
3. #***5 ordered 20 August 2019
MM
MANTI M's update16 Sept 2019, 17:15
Reviewer Update
I ordered at Debonairs Pizza Kaalfontein Yorona Shopping Centre, Corner Angelfish Street and Archerfish Street. Here are my order numbers:
1. #***0 ordered on the 20 July 2019
2. #***8 ordered on the 01 August 2019
3. #***5 ordered 20 August 2019
1. #***0 ordered on the 20 July 2019
2. #***8 ordered on the 01 August 2019
3. #***5 ordered 20 August 2019