NA
Nico A
1 reviews | Active since Mar 2013
19 Feb 2016, 20:24
Bad Service
I ordered a awesome 4 some and 2 appletisers online and 40 minutes later no delivery or response from any one i called them and the lady said she cant find my order then suddenly she said the order is on it's way i waited an hour for my order and i specified on my order let the driver bring change for R200 the driver did not have the correct change and he did not bring the appletisers he said will fetch them quickly he took 36 minutes to bring the change and appletisers this is unacceptable i am a customer for 4 years now this was the worst experience i have ever received and will make me take my business elsewhere.
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Debonairs Pizza's replyOfficial
22 Feb 2016, 11:33Hello Goblin154,
Thank you very much for taking the time to report your experience with our Secunda branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Secunda branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply22 Feb 2016, 11:33
Official
Hello Goblin154,
Thank you very much for taking the time to report your experience with our Secunda branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Secunda branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)