ST
Stephen T

1 reviews | Active since Nov 2015

30 Nov 2015, 22:28

BAD SERVICE

We placed our order of Tikka Chicken and Chicken and. Mushroom 2 pizzas with double cheese.The order took 2 hours to be ready,upon us receiving the order,there was no chicken instead cheese was supposed to disguise the fact that there was no meat in the pizza.Then when we advised the cashier,she advised that they are out of meat. They should have informed us while ordering, perhaps we could have made an alternative.<br> We are very disappointed and the fact that when we advised them of our problem, they made it a laughing matter and were not sincere about the fact that they were out of meat to put in their pizzas. On top of that the manager she was busy writting to hear about my complain, without washing her hand she open the paizza and start filling up the meet without washing her hands. Even other customers were not treated fairly, it was a joke and forgetting that we are paying for the service to be rendered.<br> Debonairs should know their peak periods to have enough stock to meet their customer needs and also be transparent. Had they told us first hand they don't have chicken,we would have understood and ordered beef. It was a mess that I have never seen<br> Totally unacceptable Service.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Dec 2015, 09:28
Official
Hello GlenDebonairs,

Thank you very much for taking the time to report your experience with our Protea Glen SOWETO branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)