NT
Nomana T
1 reviews | Active since Jan 2015
30 Nov 2015, 21:07
Bad service
Im encountering this problem for the second time. Debonairs pizza said they would deliver in 45 minutes to an hour. 1 hour and thirty minutes later they still haven't. I had to call them the last time. This time I call the head office and the lady who helps me says I must call the store. I was just so annoyed beyond that my rights as a customer have been violated. How can you lie to a client about waiting times. If they would have told me to wait 1 hour and a half maybe I could have been prepared for that or rejected and looked for another place or store. I'm really not happy about this.
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Debonairs Pizza's replyOfficial
02 Dec 2015, 08:53Hello Noma89,
Thank you very much for taking the time to report your experience with our Umthatha Sutherland branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Umthatha Sutherland branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply02 Dec 2015, 08:53
Official
Hello Noma89,
Thank you very much for taking the time to report your experience with our Umthatha Sutherland branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Umthatha Sutherland branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)