LT
Lucky T
1 reviews | Active since Nov 2015
27 Nov 2015, 22:32
Bad Service
Hi,<br> I have placed an order online, which is not the first time and all went well, got my pizza still hot. However, today's experience sucks.Placed an order online 20h09,after 2hours of waiting,I called to follow up on my order.Firstly I was told no online order was received,although the online confirmation said your order has been accepted.She quickly changed her mind and said oh yes we've received yo order.Your rule says,if the Dot is not red,the pizza is for free.BAD Service Debonairs Cosmo.
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Debonairs Pizza's replyOfficial
30 Nov 2015, 11:14Hello Kwazi151110,
Thank you very much for taking the time to report your experience with our Cosmo Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Cosmo Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply30 Nov 2015, 11:14
Official
Hello Kwazi151110,
Thank you very much for taking the time to report your experience with our Cosmo Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Cosmo Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)