Bad Service

I had an issue with Debonairs Customer Care and thought they will resolve my challenge. I received an SMS from them that 'CUSTOMER CARE CASE 171332 HAS BEEN RESOLVED' when nobody even contacted me. I did mention to them that I refuse to speak to a Customer care person as the one I had spoke to me, in my opinion. had an attitude. Below is the painstaking email I had sent to them:---I have had a nasty experience with Debonairs Signet Lenasia today and had to let you know. I am a single pensioner with three teenage dependants. At least twice a week I order online as I donot have transport or hard cash. This morning our electricity in my area of Lenasia went off and I had to place an online order from my cell phone and NOT on my computer as I usually do. I usually order my pizzas from Trade Route Lenasia as I had two nasty experiences from Signet. Unfortunately, in error I placed my order at Signet. I was expecting a call from them to confirm my order but I didnot hear from them so I phoned them. I am Muslim and when I had placed my order I specifically left special instruction to deliver after mosque. When I phoned Signet I had spoken to