bad service

On 29 June 2019 at 18:03 I called Debonairs Pizza on *** and spoke to a female agent (unknown as i never took note of her name) who took my order and advised that it will take up to an hour for my order to be delivered at my address (5038 Matlakala street Liliba section in Tembisa)

At 19:02 a male agent called to confirm my address, i did not fuss as i thought perhaps there may be a high volume of requests seeing that its month end

At 19:34 a driver by the name of Walter called me from *** to tell me that he is getting lost and if i can give him directions from Thembi mall which is less than 15 minutes away from my address, i calmly did so

At 20:01 I got another call from an agent who needed to get directions once again, my daughter answered the call this time and gave once agin

At 20:36 Walter called once again from his 067.... number confirming directions which we gave accordingly

Walter then finally arrived at our address at 20:50 with cold Pizza's which had a black sticker for confirmation of the cold temperature

I then called the *** number to enqire what needed to happen as Debonairs made a promise that if a Pizza arrives at the destination with black stickers (cold) then it is for free, no one seemed to be brave enough to admit this, at this point I was speaking to Happiness who advised that she is at the call centre and will put me through to the main store, the phone just rang with no one answering till it cut me off

I called back ad spike to Happiness who got annoyed with me and just transferred my call while i was busy talking to her

Happiness transferred me to a store in Alberton where i spoke to Shezi who confirmed this

I gave up and took the cold Pizza's which i also paid for.

My name is Ntombi , my number is ***, same number i used to place my order

Thank you